How do I claim a promotion?
To claim a promotion, log into your account and navigate to the dedicated promotions section. Browse the available offers and click the 'Opt-in' or 'Claim' button before making a qualifying deposit or placing a bet. Always read the specific terms for that offer to ensure you meet the requirements.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt-in before the deposit was made. Most promotions require a proactive choice to participate. Other reasons may include using a payment method that is excluded from that specific offer or not meeting the minimum requirement specified in the terms.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated otherwise in the terms. Activating a new offer may sometimes void an existing one. We recommend checking the 'stackability' of an offer in the terms link provided within your account before opting in.
Where do I check the terms for a specific promotion?
Every active promotion displayed in your account features a direct link to its specific terms and conditions. This is the only authoritative source for wagering requirements, valid games, and time limits. You can also find the general terms at /terms/.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile browsers and through the official app. The process for opting in and tracking your progress is identical across all devices, ensuring a seamless experience whether you are on a phone or desktop.
What happens if I forget to opt in?
If you forget to opt in before performing the eligible action, the promotion typically cannot be applied retroactively. To avoid this, always make it a habit to check the promotions section and activate your desired offer before funding your account.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel a promotion through your account settings or by contacting support. Be aware that canceling an active bonus may result in the forfeiture of any winnings generated from that specific bonus.
How do I find out when new promotions are released?
New offers are updated regularly in the account promotions section. We also recommend keeping your notification settings enabled in your account profile to receive real-time alerts about the latest rewards and limited-time events.