Privacy Policy | 365bet ee Official Platform Philippines

Last Updated: 2026-08-24

Quick Summary

What we collect: Identity, payment, technical, and gaming activity data.
Why we collect it: To manage your account, process transactions, and prevent fraud.
Who sees it: Only internal authorized staff and necessary service partners.
Retention: Kept for the account lifecycle and periods required by Philippine law.
Your control: You can request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how 365bet ee collects, uses, and protects the personal information of our users in the Philippines. By using our services, you agree to the practices described in this policy.

This policy applies strictly to our official platform. It does not cover third-party websites, external links, or services that you may visit after leaving our site. We encourage users to read the privacy policies of any third-party services they engage with.

2. Personal Information We Collect

We collect information necessary to provide a safe and compliant gaming environment. This is grouped as follows:

Account and Identity Data

Information provided during registration used to create your unique account and verify your legal identity.

Verification Documents

Government-issued IDs or other documentation required to comply with Know Your Customer (KYC) and age verification rules.

Payment Data

Information required to facilitate deposits and withdrawals, processed via our partner payment providers.

Gaming and Transaction Activity

Records of games played, bets placed, winnings, and transaction history to monitor fair play and account security.

Technical Data

IP addresses, browser types, device identifiers, and operating system details collected automatically for security and optimization.

Support Communications

Records of your interactions with our support team when requesting assistance.

3. How We Collect Data

We obtain information through three primary channels:

Directly from you: When you register an account, upload KYC documents, or contact support.
Automatically: Through cookies and server logs when you interact with our website or app.
From partner providers: Data received from our payment processors and technical service providers to confirm transaction success or security status.

4. Why We Use Data

Your data is used for the following specific purposes:

Account Management: Maintaining your profile and ensuring a seamless user experience.
Financial Processing: Executing deposits and withdrawals and verifying funds.
Security and Compliance: Verifying age, preventing multi-accounting, and detecting fraudulent activities.
Personalization: Tailoring the displayed content to improve your gaming experience.
Legal Obligations: Fulfilling statutory requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional offers only to users who have explicitly opted in.

5. When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

Service Providers: With trusted partners who provide payment processing, identity verification, and technical infrastructure.
Legal Requirements: When required by law to comply with a judicial proceeding, court order, or a request from relevant regulatory authorities.

6. How We Protect Data

We implement robust technical and organizational measures to safeguard your information:

Encryption: Use of industry-standard encryption for data in transit.
Access Control: Internal access to personal data is restricted to authorized personnel on a need-to-know basis.
Data Isolation: Sensitive payment information is isolated and handled by specialized secure providers.
Monitoring: Continuous monitoring of systems to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance website functionality and remember your preferences. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and account status, you have the following rights regarding your data:

Access and Correction: Request a copy of your data or correct inaccuracies.
Deletion and Portability: Request the erasure of your data or its transfer to another service.
Objection and Consent: Withdraw consent for marketing or object to certain processing activities.

To exercise these rights, please contact our support team via the channels available on this site. Note that certain data must be retained even after account closure to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We retain your personal information for the duration of your active account lifecycle. Once an account is closed, we continue to store specific data for the timeframe required by applicable law in the Philippines to meet regulatory and auditing obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately and any remaining funds will be handled according to our legal guidelines. Parents or guardians who suspect a minor is using our platform should report it immediately via our Support page.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. When data is transferred across borders, we ensure that appropriate safeguards are in place to maintain the protection and confidentiality of your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates are published on this page. We recommend checking the "Last Updated" date at the top of this page regularly to stay informed about how we handle your data.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to our dedicated team through the official channels available on our Support page.